Return Policy for Knicknack and More

Here you will find the return policy for Knicknack and More.

Authorization for return/replacement
  To obtain Knicknack and More authorization to return an item for replacement or credit, please email Return Item Form within 10 days of purchase. When you notify us by email, please include the reason for the return, and whether you would like a replacement or store credit. Non-defective merchandise returns will incur a 20% restocking fee, and shipping costs are non-refundable. Items or orders returned without authorization will not receive credit or replacement (unless item is damage) and will be shipped back to you at your expense.

Conditions
  Non-defective merchandise must meet the following conditions to qualify for return acceptance.
a. Merchandise must be in its original minimum inner pack quantity, as shipped by Knicknack and More.
b. Merchandise, merchandise packaging, and inner pack must bear no markings or otherwise defaced or damage.
  Returns which do not meet conditions described in this return policy will be returned and shipping cost of return will be charged.

Items with Guarantees or Warranties
  If a purchased item includes a product guarantee or warranty follow the instructions on the guarantee or warranty for repair or replacement.

Items Damaged during Shipment
  All merchandise damaged during shipment is covered by Knicknack and More. If you receive merchandise damaged during shipping, please email Return Item Form within 10 days of shipment of your order, and your claim will be processed immediately.

Q: I received a package. Upon examination I found that the item was damage. Should I place a claim with the carrier or return it to Knicknack and More?
A: Please contact our customer service via email.

Q: What procedure do I follow if I place a claim for a lost shipment and it arrives soon after?
A: Please notify Knicknack and More immediately, so we can close the case.

Q: My order has been lost. I need it now. Can't you just send another one?
A: UPS, DHL and trucking firms will not accept any responsibility for hardships caused by a lost shipment. We regret that we can not assist you in this manner. We suggest you place and pay for a duplicate order. When the carrier validates your claim, we will credit your account with a store credit or full refund at your request.

Q: I received an item that does not work. I bought it 3 weeks ago and did not realize it did not work properly until I sold it to a customer. May I return it?
A: We ask that you check any item you receive at time of shipment, but Yes. Any item received in a defective condition that does not show signs of wear & tear which is returned back to us within 30 days of purchase date in its original display box, can be returned for replacement. Please remember to contact Return Item Form for authorization return form.

Claims
  Claims will fall under the following categories:
(1) lost order (2) damaged merchandise (3) wrong item sent (4) not happy with merchandise

Lost Orders
  It does not happen often, but carries such as UPS, DHL and Parcel Post do lose orders. If you have placed an order and have not received it in a reasonable period, do the following: Please email Knicknack and More with the following information
* your name
* order number
* tracking number
* date order, approximate dollar amount and how it was paid

  We will check our computers to find the date of your order, see when it was shipped and what carrier was used. Then we will initiate a tracer with the carrier. Most carriers require a 10 day waiting period before they will accept a tracer request. We will notify you when we receive the result of the tracer. Results of a tracer are generally one of the following: The carrier is unable to prove delivery. Therefore, credit has been issued to your account, or we have reshipped your merchandise as you requested.

* The carrier will submit a photocopy of a delivery receipt which will be forwarded to you. It will show that the order was delivered in full, and the signature of the person who received the order with the date it was delivered.
* If, after receiving the photocopy, you find the signature is not yours, a neighbor's or a member of your family's. Please return the photocopy to Knicknack and More with a letter of denial. Please enclose your signature. This will require an additional 7 to 10 working days. We'll notify you of the results.
* The carrier may return the order back to us for the following reasons:
 a. UPS made 3 attempts at delivery to you and no one was home
 b. Your delivery address is a P.O.Box. UPS do not deliver to P.O.Boxes. They notify you, but no response is made within 7 days, the package is then returned back to us.
 c. You moved and your order was sent to your former address. The package may have been retained by someone who signed for the package at your old address, or shipment was returned back to Knicknack and More.

Damaged Merchandise
  Knicknack and More will cover all damaged items.Please email us within 10 days of invoice date and report the damage. We will replace the damage item, minus shipping and handling. Please return damage item within 30 days

Wrong Item Sent
  Knicknack and More will also cover incorrect items sent. Please email us within 10 days of invoice date and report incorrect item sent. We will replace item, minus shipping and handling. Please return item within 30 days.

Not Happy With Merchandise
  We will give a store credit to customers who are not happy with our merchandise. To receive store credit, item must be returned first within 30 days of invoice. You must first meet all above conditions.
Non-defective merchandise must meet the following conditions to qualify for return acceptance.
a. Merchandise must be in its original minimum inner pack quantity, as shipped by Knicknack and More.
b. Merchandise, merchandise packaging, and inner pack must bear no markings or otherwise defaced or damaged.
  Returns which do not meet conditions described in this return policy will be returned and shipping cost of return will be charged.